The real thing?
It used to be easy to tell when you were talking on the phone to a robot or recording. The choppy, sloppy wording—or the monotonous voice telling you to listen carefully because the menu has changed—was a dead giveaway that it wasn’t a live person on the other end of the line. But no more. Although AI—artificial intelligence—has been around and in use for longer than most of us realize, it seems that it’s only recently that it’s become a big deal—and found virtually (no [...]